arionplus Terms Conditions: What They Cover and Why They Matter
These Terms & Conditions set out the rules that govern your account on arionplus — what we commit to, what you agree to when you register, and how we handle account activity, transactions, and access where local law permits. Reading them carefully before you start helps you understand your rights and keeps your account in good standing.
Account access rules
Transaction conditions
GrabPay, InstaPay, PESONet use
Your right to raise questions
POLICY POSTURE
How These Terms Apply to Your arionplus Account
By creating and using an arionplus account, you enter into a binding agreement governed by these Terms & Conditions. Access to the platform and all features — including the game lobby, account wallet, and payment tools — is conditional on your acceptance of these terms in full. Where access or eligibility is concerned, availability depends on local law and is subject to the eligible regions in which arionplus operates. Payment activity on your account — whether you are using GrabPay, InstaPay, or PESONet — is processed within the rules described here. We do not modify these terms on a transaction-by-transaction basis; the version published at this URL applies to all account activity from the moment you register. If we update the terms, we will notify you through the contact details on your account before the changes take effect. Continued use of the account after that notice period counts as acceptance of the revised terms. If you believe any part of these terms conflicts with your local consumer rights, you may raise the matter through our support channels before proceeding. We keep a record of the current published version alongside a changelog so you can compare what changed and when.
GrabPay
GrabPay transactions on your account are subject to these terms and to GrabPay's own service conditions. arionplus is not responsible for delays or errors originating on the GrabPay network side.
InstaPay
InstaPay transfers operate under Bangko Sentral ng Pilipinas interbank clearing rules. These terms govern how the received amount is credited to your arionplus wallet; InstaPay's own terms govern the transfer itself.
PESONet
PESONet batch transfers may have clearing windows that differ from real-time rails. Your wallet balance updates once the funds are confirmed received; these terms govern that crediting step.
WHAT IS COVERED
Scope of These Terms: Inside and Outside This Policy
Not every interaction with arionplus falls under the same set of rules. These Terms & Conditions define clearly what is governed directly by us, what is shared with a third-party provider, and where your account activity ends and another service begins. Understanding the boundaries helps you know where to direct a question when something needs clarifying.
Account Access
Registration, login, identity verification, and account closure are all governed fully by these terms. The steps shown in your account dashboard during each of those processes are part of the agreement.
Transactions
Deposits and withdrawals processed through your arionplus wallet — including those routed via GrabPay, InstaPay, and PESONet — fall within these terms for the crediting and debiting steps. The payment network's own conditions apply to the transfer leg.
Site Content
Game content, odds displays, live table sessions, and promotional material published on arionplus are covered by these terms. Content accuracy and availability are subject to the studio or data supplier providing that content.
Third-Party Services
External services linked from arionplus — including payment networks, game studios such as Pragmatic Play and Habanero, and identity verification providers — operate under their own terms. We do not extend our policy to cover their independent obligations.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under These Terms
These Terms & Conditions are not one-sided. You have concrete actions available to you at any point during your account relationship with arionplus. If you want to review transaction history, the record is accessible in your account dashboard after login — every deposit, withdrawal, and wallet movement is logged there. If your account details are incorrect, you can request a correction through the account settings page or by contacting support directly with the relevant documentation. If you have a question about how a term applies to your specific situation — for example, how a PESONet crediting delay is handled, or what happens to your wallet balance if you close your account — our support team can walk you through the relevant clause. You do not need to interpret legal language alone. Raising a question does not affect your account standing. We also accept formal written requests for account data held under your profile; the process for submitting that request is described in the trust section below.
Review Your Records
Your full transaction and activity log is available in the account dashboard after login. No additional request is needed to access your own history.
Correct Account Details
Submit a correction request through account settings or via live chat. We process corrections once supporting documentation is verified.
Raise a Policy Question
Contact support at any time to ask how a specific clause applies to you. Questions are answered without affecting your account status.
Request Account Data
You may formally request a copy of the data held on your profile. Submit the request through our support channel; we respond within the window stated in our data handling policy.
CONTACT FOR TERMS
How to Reach Us About These Terms
If a clause in these Terms & Conditions is unclear, or if you believe your account has been treated in a way that does not match what is written here, contact us directly. We prefer to resolve policy questions before they escalate, and our support team is equipped to reference the relevant section of the terms when responding.
Live Chat
Open the live chat widget from any page on arionplus to reach an agent in real time. For terms-related questions, mention the specific clause or section so the agent can respond accurately.
Email Support
Send a written query to our support email for anything that requires a documented response — account data requests, formal policy disputes, or correction submissions. Email creates a record of the exchange.
Help Center
The arionplus help center contains articles that explain common terms-related scenarios in plain language. It is a good first stop before contacting an agent for straightforward questions.
HOW WE HANDLE POLICY
Data, Security and How We Manage These Terms
These Terms & Conditions sit alongside our data and account-security practices. Understanding how we manage both helps you trust that the agreement you enter into is backed by consistent, documented behaviour on our side.
Data Handling
Account data collected at registration and during transactions is held in accordance with applicable data protection obligations for eligible regions. You can request a summary of what we hold at any time through the support channel listed above.
Cookie Use
We use cookies to maintain your login session and to record account preferences. Cookie behaviour is described in a separate notice accessible from the footer of every arionplus page. Accepting the terms does not waive your right to manage cookie settings.
Account Security
Your account is protected by password authentication, and we recommend reviewing your login credentials regularly through account settings. If you suspect unauthorised access, contact live chat immediately so we can apply the account protections described in the terms.
Retention and Changes
We retain the version of these terms in effect at the time of any account action for audit purposes. When terms change, the prior version is archived and the change date is recorded. You can request sight of a prior version through email support.
TERMS FAQ
Common Questions About These Terms & Conditions
Below are the questions we receive most often about how these Terms & Conditions work. If your question is not covered here, live chat or email support can reference the specific clause that applies to your situation.
Do I have to accept the terms before I can use my account?
Yes. Completing registration on arionplus constitutes acceptance of these Terms & Conditions in full. The acceptance step is shown explicitly during the account creation flow. You will not be able to access your wallet or the game lobby without completing that step.
What happens if arionplus updates the terms?
We notify you via the contact details registered to your account before changes take effect. The notice includes a summary of what changed and the date the new version applies. Continuing to use your account after the notice period counts as acceptance of the updated terms.
Which payment methods are covered under these terms for Philippines accounts?
Transactions processed through GrabPay, InstaPay, and PESONet from your arionplus wallet are governed by these terms for the wallet crediting and debiting steps. Each payment network also has its own service conditions that apply to the transfer itself.
Can I access my full transaction history under these terms?
Yes. Your complete transaction log — every wallet movement, deposit, and withdrawal — is available in the account dashboard after login. No separate request is needed. If you notice a discrepancy, raise it through live chat or email support with the transaction reference.
How do I request a correction to my account details?
Go to account settings and follow the correction fields shown there, or contact support directly with supporting documentation. We process corrections once the relevant documents are verified. The updated detail takes effect on the account from the date the correction is confirmed.
What do I do if I think a term has been applied incorrectly to my account?
Contact us through live chat or email and reference the clause or situation you are questioning. We review the account action against the published terms and respond in writing. Raising a dispute does not affect your account standing while the review is in progress.
Live / App