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This page sets out the legal basis on which arionplus operates and what that means for your account. Access to our platform depends on local law and is available only where permitted in eligible regions of the Philippines.
Our terms govern every interaction tied to your arionplus account — from how you open it, to how transactions are processed through local payment rails like GrabPay, InstaPay, and PESONet. These terms are not a formality; they define the limits of what we can do for you and what you agree to when you use the platform. We do not extend access to regions where local law does not permit it, and we do not make representations about eligibility beyond what we can confirm for your location. Where a term conflicts with applicable local law in the Philippines, the local law takes precedence. You can review the full current version of our terms at any time after login — the version shown in your account dashboard is the version in effect. If a term is updated, we will notify you through your registered contact before the change takes effect. We keep this process straightforward so that you are never bound by a change you had no chance to review. For payment-related terms specific to GrabPay, InstaPay, or PESONet transactions, those details sit inside the payments section of your account settings, not as a separate document.
GrabPay transactions fall under the transaction scope defined in your account terms. Limits and eligibility are shown at the point of use.
InstaPay transfers are subject to the same account verification requirements. The current status of any transfer is visible inside your account wallet.
PESONet is available where local banking eligibility permits. Processing details and applicable conditions are shown in your account payment settings.
Our legal terms do not cover all things equally. Some areas fall squarely within our policy; others sit with third-party providers or depend entirely on local regulation. Understanding the boundary helps you know where to direct any question.
Login, registration, identity verification and account suspension are fully within our policy scope. Any decision on access is made according to our terms and applicable Philippine law — not at our sole discretion without basis.
Deposits and withdrawals processed through GrabPay, InstaPay and PESONet are governed by both our account terms and the individual payment provider's own conditions. We handle the platform side; the payment provider handles the transfer.
Game content from studios such as Pragmatic Play, Habanero and Spadegaming is supplied under separate content agreements. Our terms govern how you access that content on our platform, not the underlying game mechanics or studio policies.
Any external site, tool or service you reach by following a link from our platform operates under its own terms entirely. We do not carry legal responsibility for third-party services, even where a link originates from our pages.
Our policy is built around giving you clear, actionable paths — not just statements. You have the right to review the data held on your account, to correct inaccurate details, and to raise a question about any policy area directly with our support team. Account records, including transaction history tied to GrabPay, InstaPay or PESONet, are accessible from your account dashboard after login. If you notice a detail that appears incorrect — contact name, registered email, linked payment method — you can request a correction through the account settings page or by contacting support with your account reference. We will acknowledge any formal policy question within the timeframe set out in our terms. Where a request involves identity-sensitive changes, we will follow the verification steps shown in your account before making the update.
Your full transaction history and account data are visible in the dashboard after you log in. No separate request is needed to view what we hold.
Use the account settings page to update contact information or linked payment methods. Identity-sensitive changes require the verification step shown on that page.
Send your question to our support team with your account reference. We log all policy queries and respond according to the timeframe in our terms.
If you need help navigating your rights under this policy, our live chat team can direct you to the correct process or escalate to a policy specialist where needed.
Policy and legal questions follow a specific path so your query reaches the right team without delay. Use the channel that matches your question type — routine account queries go to live chat; formal policy requests go to email with your account reference attached.
Open the chat icon from any page after login. Describe your policy question and our team will direct it to the right contact point or handle it directly where scope allows.
For formal policy requests — including data review or account correction — send an email with your registered account reference. We log and acknowledge every submission.
The help centre inside your dashboard covers the most common policy questions by topic. Check there first; if your answer is not listed, escalate to live chat or email.
We hold account data only for as long as it is needed to run your account and meet our obligations under applicable law. Cookies on our platform are used to keep your session active and to remember preferences such as language and login state — not to build advertising profiles. Account security relies on the verification steps you set at registration; if you want to change your security settings, the path is in your account dashboard under security preferences. You can request a summary of the data categories we hold by contacting our support team with your account reference.
We keep account data for the period required by applicable law and our operational terms. Once that period ends, data is removed from active systems according to our retention schedule.
Cookies maintain your session and remember your account preferences. You can manage cookie settings through your browser; some features may not work fully if session cookies are disabled.
Security settings — including verification preferences — are managed from your dashboard. Any change to sensitive account fields requires the verification step shown at that point in your account.
Data-related requests go to our support team by email with your account reference. We confirm receipt and process requests in line with the timeframe set out in our terms.
These are the questions we hear most often about policy, account rights and data handling. If your question is not covered here, reach our support team through live chat or email.
The version in effect is shown in your account dashboard after you log in. That page is always updated before any change takes effect, so the copy you see there is the one that applies to your account at that moment.
Yes. We send a notification to your registered contact before any term update takes effect. You will not be bound by a change you had no opportunity to review. The updated version is also posted in your dashboard at the same time.
Your full transaction history, including entries from GrabPay, InstaPay and PESONet, is visible under the wallet section of your account dashboard after login. No separate request is needed to view this history.
Yes. Minor details can be updated through the account settings page directly. Changes that involve identity-sensitive fields — such as your registered name or linked payment method — require the verification step shown on that page before the update is applied.
We hold the registration details you provided, your transaction history and session data needed to run your account. You can request a summary of the data categories we hold by contacting support with your account reference — we respond within the timeframe in our terms.
Access depends on local law and is available only in eligible regions where local law permits. We do not extend account access beyond those regions, and eligibility is confirmed at the point of registration based on the details you provide.