arionplus Privacy Policy: How We Handle Your information
When you open an account with arionplus, we collect certain information to keep it secure and functional — this page tells you exactly what we collect, why we need it, and how you can review or update it. Access to the platform depends on local law and is available only where eligible under your region.
Account data protection
GrabPay, InstaPay, PESONet transaction records
Your right to review and correct
Clear contact path for privacy questions
POLICY FOUNDATION
What arionplus Collects and Why
We collect the information you provide when you register an account — your name, contact details, and the payment method you choose, whether that is GrabPay, InstaPay, or PESONet. We also collect technical data generated by your device and browser session, such as IP address, session duration, and page interactions, to keep the account environment stable and to detect unusual access patterns. Transaction records tied to your account wallet are retained as part of our standard account operations and to satisfy obligations under applicable law in the regions where we operate. We do not sell your personal data to third-party advertisers. Data shared with payment processors — such as those enabling GrabPay, InstaPay, or PESONet transfers — is limited to what those processors need to complete a transaction. Any sharing with service partners is governed by agreements that require those parties to handle your data consistently with this policy. The legal basis for processing your data is your consent at account registration and the operational necessity of running a secure account for you. You may withdraw consent at any time by contacting our support team, though doing so may affect your ability to maintain an active account.
GrabPay
Transaction context
InstaPay
Transfer records
PESONet
Payment history
Account wallet
Balance and activity log
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
This policy covers data processed directly by arionplus through your account. It does not extend to third-party sites linked from our pages, to your device's own operating system settings, or to payment networks that operate under their own published terms. Understanding the boundary helps you know exactly who holds which record.
Account access and login
Data collected during login — session tokens, device identifiers, login timestamps — is covered fully by this policy and stored within our account systems.
Payment transactions
When you use GrabPay, InstaPay, or PESONet, the payment processor handles transfer data under its own policy. We receive only a confirmation record for your account wallet.
Site content and browsing
Pages you visit within the platform, the game categories you browse, and session activity are recorded in account logs covered by this policy and used only for service improvement and security.
Third-party services
Links to external sites, app stores, or partner pages fall outside our policy scope. We have no control over data practices on those destinations and recommend reading their own policies.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You hold several practical rights over the data we keep on your account. You can ask us to show you what personal information is on file — we will provide a readable summary through our support channel. If any detail is wrong, such as a contact number or linked payment method, you can request a correction and we will update the record after verifying your identity. Where processing is based solely on consent, you can ask us to stop, and we will act on that request within a reasonable period. If you close your account, we retain only the data we are required to keep under applicable law; all other personal information is removed from active systems. Every request is handled by our support team — the same team that manages account and wallet queries — so you do not need a separate channel. Response times depend on the complexity of the request, but we aim to acknowledge every query promptly.
Review your records
Contact support to request a summary of the personal data held on your account. We will send it to the verified contact address on file.
Correct account details
If your name, contact number, or linked payment method needs updating, submit the correction through support and we will verify and apply it.
Raise a privacy question
Any question about how your data is used — including payment records for GrabPay, InstaPay, or PESONet — can be sent directly to our support team via live chat or the help centre.
Request data removal
On account closure, you can request removal of non-mandatory personal data. We will confirm what has been removed and what is kept under legal retention obligations.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
Privacy requests — whether to review data, correct a record, or raise a concern — go through the same support routes we use for account and wallet queries. Use live chat for the fastest response; the help centre handles written requests during available hours.
Live chat
Open the chat icon from any page inside your account to reach support directly. State that your query is a privacy request so the team can route it correctly.
Help centre
The help centre accepts written privacy requests. Log in, navigate to Account Help, and submit your query with your registered contact detail as reference.
Account settings
Some corrections — like updating a contact number or linked e-wallet — can be started directly from your account settings page before escalating to support.
HOW WE PROTECT DATA
Data Handling, Cookies, Security and Retention
We apply access controls, encrypted data paths, and session monitoring to keep your account records secure. Cookies are used to maintain your login session and to remember account preferences — not to track you across external sites. You can manage cookie preferences through your browser settings, though disabling session cookies will affect your ability to stay logged in. Retention periods vary by data type: active account data is held for as long as your account is open; transaction records are kept for the period required by applicable law in eligible regions; and marketing preferences are removed when you withdraw consent. Changes to this policy are posted on this page with the date of update shown at the top.
Encrypted account sessions
Login sessions use encrypted pathways. Your account password and linked payment details — including GrabPay and InstaPay references — are not stored in readable plain text on our systems.
Cookie use and control
We use session cookies to keep you logged in and functional cookies to remember your account preferences. No cross-site tracking cookies are placed without your consent.
Data retention periods
Active account data is held while your account remains open. After closure, we retain only what applicable law in eligible regions requires; all other records are removed from active systems.
Policy update notices
When this policy changes, the updated version is posted on this page with a revision date at the top. Continued use of the account after a change constitutes acceptance of the revised terms.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Policy
These are the questions we hear most often about how arionplus handles account data. If your question is not listed here, live chat or the help centre is the right place to ask.
What personal data does arionplus collect when I register?
We collect the name, contact details, and payment method you enter at registration — for example, whether you link GrabPay, InstaPay, or PESONet. We also collect technical session data such as IP address and device type, used only for security and account management.
Can I see all the data arionplus holds on my account?
Yes. Contact our support team via live chat or the help centre and request a data summary. We will send a readable account of the personal information on file to your verified contact address after confirming your identity.
Does arionplus share my data with third parties?
We share data only where necessary — with payment processors handling GrabPay, InstaPay, or PESONet transfers, and with service partners under data-handling agreements. We do not sell personal data to advertisers. Partners receive only what they need for their specific function.
How long does arionplus keep my account data?
Active account data is held while your account is open. Transaction and payment records are kept for the period required under applicable law in eligible regions. After account closure, data not subject to a legal retention obligation is removed from active systems.
How do cookies on arionplus affect my privacy?
We use session cookies to keep you logged in and functional cookies for account preferences. We do not place cross-site tracking cookies without consent. You can adjust cookie settings in your browser, but disabling session cookies will interrupt your login session.
How do I request a correction or removal of my personal data?
Send your request through live chat or the help centre, noting whether you need a correction or a removal. For corrections, we verify your identity first. For removal requests on account closure, we confirm which records are kept under legal obligation and which are deleted.
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